Verifying your FxPro account: documents that pass first time

Which documents pass first time

A document passes when it is current, shows your full name exactly as entered on the application, and shows the address you registered. For proof of identity, a passport or a government-issued photo ID is the usual route; for proof of address, a bank or utility statement showing your name and address is what the check is looking for.

Photographs decide most outcomes. All four edges in frame, no glare across the text, no cropped corners, and the whole page rather than a close-up of the address block. A clean phone photo taken flat under good light beats a scanned copy that has been compressed twice.

Keep the name order consistent. If your application says one thing and your bank statement prints your name in a different order or with an initial, that difference is enough to send the file back even though both documents are genuine.

What sends a document back

Expired documents, documents in someone else's name, and screenshots of banking apps are the routine failures. So is a proof of address older than the period the broker accepts, or one that shows a different address from the one on your application.

A mismatch between the country you registered under and the document you upload is another common return. If you registered from India, upload Indian documents; a document from another jurisdiction raises a question the reviewer has to resolve before approving.

The fix is boring but effective: read the rejection reason, correct that one thing, and resubmit. Resubmitting the same file with a better photo of the same problem usually produces the same answer.

Why finish before the first deposit

Complete verification before you deposit, because an unverified account can receive money but cannot withdraw it, and a withdrawal blocked at the point you need it is the worst time to discover a document problem. Getting the check cleared while nothing is at stake removes that risk entirely.

Verified status also settles your account settings. The leverage you are offered follows the experience and financial assessment, so the cap you see after approval is the one to size positions against, not the one you assumed at sign-up.

Once approved, put the numbers through our margin and position size calculators with the granted leverage before your first gold order. FxPro is licensed by the FCA (UK), CySEC and FSCA — not by SEBI, so there is no Indian regulator standing behind the account if a dispute arises.

Why FxPro Runs Identity Checks on Indian Gold Accounts and the Rules Behind Them

The check exists because FxPro Markets Ltd. must comply with anti-money-laundering and counter-terrorism-financing laws before it can accept funds from an Indian resident. Customer due diligence is a legal obligation under the UK FCA regime and equivalent CySEC and FSCA rules, and it applies to every new account even when the first deposit is small. Verifying identity before trading is how the broker confirms who controls the account and where the money comes from, which is why the step sits ahead of funding rather than after it.

For a gold (XAU/USD) account, the check also establishes that the person placing 0.10-lot or larger trades is the same person named on the bank account or card used for the deposit. One standard lot is 100 oz and a pip is 0.01, so a single position can move several hundred dollars in minutes; the regulator expects the broker to know the beneficial owner before that risk is taken. The documents are the evidence file that would be produced if the FCA, CySEC or FSCA asked how the account was opened.

The law does not require a specific turnaround time or a particular document format, so FxPro can ask for additional evidence whenever the file is incomplete. What it cannot do is skip the step for Indian clients: India's own SEBI does not license FxPro, and the broker operates under its FCA, CySEC and FSCA permissions, so the checks you see are the ones those regulators mandate. Expect the process to be completed before any INR bank transfer, card payment or e-wallet funding is accepted into the trading account.

Document Mistakes That Get an Indian Application Sent Back

The most common rejection is a photo or scan where all four corners of the document are not visible, because the reviewer cannot confirm the page is complete. A driving licence or PAN card photographed on a table with a thumb over the corner, or a bank statement cropped to show only the address block, will be returned even if the details are correct. The document must be shown in full, in colour, and in focus, with no glare from a phone flash obscuring the photo or signature panel.

A second frequent cause is information that does not match the application exactly, including spelling, date of birth and address format. If the account was opened as 'R. Sharma' and the passport reads 'Rahul Sharma', the file is flagged; the same happens when a proof-of-address shows a flat number the form omits. Nicknames, initials and translated spellings all create a mismatch that the reviewer cannot resolve without a new document, so use the full legal name exactly as it appears on the ID.

Expired documents and screenshots rather than original files are rejected because they fail the evidence standard the broker must meet. A bank statement downloaded as a PDF is acceptable; a screenshot of a mobile banking app is not, because it can be edited and does not show the bank's letterhead or full statement period. Send the original PDF or a full-page photograph, keep the file under the size limit, and avoid sending the same rejected image twice, since resubmitting it usually produces the same result.

What Happens to an INR Deposit Sent Before the Account Is Approved

A deposit made before approval is held, not traded, until the verification file is complete; it does not disappear, but it also does not activate the account. FxPro credits the funds to the client money account and flags the balance as pending verification, so the money is safe but unavailable for opening a gold position. The practical effect is that you cannot use the balance to trade XAU/USD, and the deposit may sit for as long as the missing document remains outstanding.

If the document is never supplied, the broker is legally required to return the funds to the source they came from rather than release them to a third party. That means an INR bank transfer goes back to the same bank account, a card payment is reversed to the same card, and an e-wallet refund returns to the same wallet. The return can take days depending on the Indian banking channel, and any currency conversion difference is borne by the client, so sending money early rarely saves time.

The cleaner sequence is to finish verification first and fund second, because approval removes the hold and lets the deposit land in a live trading balance. A verified account can then place a 0.10-lot gold order knowing the margin requirement at the available leverage, which the broker illustrates as about $85.50 at 1:200. Waiting for approval also avoids the scenario where a market move happens while your money is stuck in pending status and you cannot act on it.

The Suitability Questionnaire and How Your Answers Change the Account

The suitability questionnaire is a short assessment of your trading knowledge, experience and financial situation, and the answers determine whether the account is opened with standard or restricted features. FxPro uses it to meet its regulatory obligation to assess appropriateness before offering leveraged products, not to test you for a pass or fail. Honest answers about prior experience with gold, CFDs or other leveraged instruments decide the starting point the broker records for your account.

The most visible change is in leverage: the maximum available in India is up to 1:200, with up to 1:500 for eligible traders after an experience and financial assessment. A client who reports no prior trading and a modest income will typically be offered the lower end, while an experienced trader who documents a history of leveraged positions may be assessed for the higher cap. The cap is a ceiling, not a target, and the broker can apply a lower setting if the answers suggest the risk is unsuitable.

Answers also affect whether the broker issues a warning, restricts certain products or asks for additional information before activation. If you state that you cannot afford to lose the amount you plan to deposit, the file may be reviewed manually rather than approved automatically. Because the questionnaire is part of the permanent record, changing your circumstances later, such as a new job or a larger deposit, can trigger a re-assessment that adjusts the leverage available on your gold positions.

Proof of Address Accepted From Indian Clients and How Recent It Must Be

FxPro accepts proof of address from Indian clients in the form of a bank statement, a utility bill or a government-issued document that shows your full name and residential address. The document must be recent, typically issued within the last three months, because the broker needs to confirm you still live at the address on file. A statement older than that period is treated as stale evidence and sent back even if every detail matches the application.

The document must show the address in the same format used on the account, including the flat or house number, street, city, state and PIN code. A bank statement is often the simplest option because it carries the bank's name, your name and the address in one place, but the full page must be visible rather than a cropped address block. Utility bills and government letters work on the same principle: the issuer, your name, the address and a recent date must all be legible in the same image.

Screenshots of mobile banking apps, handwritten receipts and documents in someone else's name are not accepted, because they fail the requirement to show an original issuer document. If your bank statement is paperless, download the PDF from net banking rather than photographing the phone screen. When the address on your ID differs from where you currently live, supply the proof of address separately and expect the reviewer to ask for an explanation if the two documents tell different stories.

When the Name on the Document and the Name on the Card Do Not Match

A mismatch between the name on your ID and the name on the card or bank account used to deposit is treated as a third-party funding signal and will usually pause the deposit. FxPro's anti-money-laundering rules require the payment source to belong to the account holder, so a card in a spouse's or parent's name cannot be used to fund your gold account even with their permission. The deposit is held while the broker asks for evidence that the funds are legitimately yours.

The resolution depends on the cause of the difference. A maiden name, a shortened first name or a missing middle name can often be cleared by sending a marriage certificate, a second ID showing the full name, or a bank letter confirming the account belongs to you. A card issued in a different person's name is not fixable by explanation; the broker will normally return the funds to that card and ask you to deposit from an account in your own name.

To avoid the problem, open the trading account with the exact legal name that appears on your PAN, passport or bank account, and fund it only from a card, bank transfer or e-wallet registered in that same name. If you have already sent money from a mismatched source, expect the review to add days to approval and keep the transaction reference ready. The broker cannot release the balance for trading until the ownership of the funds is documented.

checked 2026-07-09 · brokerchooser.com/broker-reviews/fxpro-review/fxpro-india; fxscouts.com/in/broker/fxpro; tradersunion.com